IntegrationsZendesk
Unify your contact center and helpdesk with the Contacto and Zendesk Integration
Contacto seamlessly integrates with your Zendesk instance as a single place to manage two-way data exchange between your contact center and helpdesk software. Unify your agents’ workflow by providing constant customer context, time-saving automations, and one place to manage every interaction.
Contacto and Zendesk: Exceed customer expectations by integrating two of the most powerful CX platforms.
True omnichannel
In just a few simple steps, connect your tickets and customer information in Zendesk with Contacto’s voice calling, WhatsApp, messaging, and web chat platform for all of your customer support activities.
Seamless data synchronization
Zendesk remains the system of record while Contacto serves as the agent workbench where changes to tickets are reconciled in real time. Conversation threads, message attachments, and wrap-up notes are appended to the Zendesk ticket comments.
Unified agent desktop
Contact center agents get a 360-degree view of the customer to handle all functions of a customer inquiry; including creating new tickets or associating existing tickets, updating customer contact information, and adding wrap-up notes all without ever leaving the Contacto single-view desktop application.
Analytics
Measure what matters to your customers and your business. Zendesk reporting will incorporate ticket updates made in Contacto. Track important metrics for your contact center activities in Contacto’s live dashboards and reporting for best-of-both worlds insight on agent performance and customer satisfaction.
Global voice calling
Powered by Plivo, Contacto enables your business to scale as you grow by easily adding inbound phone numbers in over 50 countries and the ability to make outbound calls to 190+ countries.