WhatsApp | SMS | MMS
Interact with your customers on the world’s most popular messaging channels
Manage asynchronous customer conversations via Whatsapp or SMS/MMS all within the unified agent workbench
Meet customers on their terms with simple, asynchronous mobile messaging
Easily integrate the leading consumer chat app into your customer service workspace.
SMS/MMS
Send and receive text messages and attachments within the agent workflow for seamless support no matter the modality.
Messaging on their terms
- Make it easy. Offer simple communication with the world’s most popular channels by reducing friction and increasing engagement.
- Take a pic. Enhance customer experience with support for several attachment types to aid the conversation, including pictures and videos.
- Go offline. Custom messaging and automated responses to improve self-service and off-hours experience.
Elevated agent experience
- Concurrent messaging. Agents can manage multiple inquiries at a time for higher throughput and customer satisfaction.
- Unified agent desktop. Calls, texts, in-app chats come through the single view workbench for sensible, seamless workflows. No tab hopping or swivel chairing systems!
- Constant context. With inquiry history and ticket associations agents will have proper context for every customer conversation.
Give your customer service a human touch
Give your team the tools you need to increase productivity for your modern support team.