Contacto Learning Center
Everything you ever wanted to know about contact centers, from how they work to how you can use them to your advantage. The answers to all your questions in one place.
The Ultimate Guide To Contact Centers
Customers these days have incredibly high standards for the B2C businesses. Learn what contact centers are, how they help improve customer service, their benefit, and the various forms they take.
- 14 Minutes Read
Contact center as a service (CCaaS) is cloud-based customer experience software that powers contact centers. Learn how it impacts a business and how to go about evaluating different vendors.
- 11 Minutes Read
A cloud contact center is a complete customer service platform for your organization. Learn the benefits of using a cloud contact center and how it compares to traditional contact centers.
- 10 Minutes Read
Omnichannel contact center is a single interface for teams to manage every customer interaction across all channels. Find the benefits of using one and much more in this article.
- 10 Minutes Read
Call centers & contact centers both help businesses provide customer service. Find their key differences, use cases and which might be the right fit for your business.
- 9 Minutes Read
See why it's critical for your business to select the right approach between omnichannel and multichannel contact centers. Learn how they work, and much more in this article. to go about evaluating different vendors.
- 11 Minutes Read
Inbound contact centers answer incoming calls while outbound contact centers reach out to customers. Find the types of inbound and outbound contact center and much more in this article.
- 11 Minutes Read
IVR contact centers enable customers to get the information they need without having to speak with an agent. Learn about the benefits of IVR in a contact center and more in this article.
- 10 Minutes Read
UCaaS and CCaaS are two different communication technologies for business that have similarities that overlap. Learn which is the right technology for your business in this article.
- 10 Minutes Read