Omnichannel Contact Center
When it comes to support, your customers deserve only the best. Empower your agents and simplify your customer service experience with Contacto's modern, unified contact center.
Contacto in the News
Contact Center Features
Modern Customer Service
Omnichannel communications
Best-in-class call quality matched with the most popular messaging channels in one Unified Agent Desktop. Seamlessly switch between voice, WhatsApp, SMS, and web and in-app chat.
Unified agent desktop
Connect your CRM and ticketing, order management, payment, and other business systems and enable agents to perform tasks that would traditionally take place across multiple applications all within the Unified Agent Desktop.
Self-service chatbots
Eliminate wait time for your customers while increasing efficiency for your agents with powerful self-service chatbots on all messaging channels: web and in-app chat, SMS, and WhatsApp.
Queues, routing and IVR
Configuring queues, routing, and IVR is easy with Contacto's drag-and-drop FlowBuilder. Setup teams, API lookups, and logic routing to see the benefits of a unified, omnichannel contact center.
Live monitoring and reporting
Monitor live agent, queue, and operations metrics on a single dashboard. Go deeper with historical reporting.
Integrate with anything
Contacto's preconfigured integrations and API reduce agent workflow hurdles and important agent activities into one window - even those in your custom or proprietary system.
3 reasons to choose Contacto
as your contact center solution
Simple
Customer service happens any time, anywhere, on any channel. Contacto’s omnichannel contact center pulls all customer service communications, information, and ticket history into a single, unified screen to keep your agents efficient.
Modern
Contacto's contact center is built omnichannel from the ground up with all of the modern communication and self-service channels customers expect. Whether you're taking customer service requests via chatbot or live via voice, chat, SMS, or WhatsApp, you'll never be out of touch with your customers.
High Value
Contacto's #1 rated communication platform and flexible, transparent pricing plans offer high value at a fraction of the cost. Don't settle for poor call quality, billing surprises, and systems that you'll outgrow. Scale your customer service with Contacto.
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satisfaction
Omnichannel customer service puts your customers at the center.
Find the plan that works for you today.
For small teams getting started with omnichannel customer service.
- Unified Agent Desktop
- Voice (Inbound and Outbound)*
- Call Recording and Storage (6 mos)
- Basic Chat (Web and In-App Mobile)
- Messaging (SMS/MMS for US & CA)*
- WhatsApp for Business Messaging
- Multilingual and Custom Greeting Functionality
- Basic IVR Routing
- Queues (10 total)
- Basic Business Hours
- Basic Live Monitoring Dashboards
- Basic Historical Reporting
- Integrations with Salesforce Service Cloud, Zendesk
- Integrations via Webhook
- Basic Support
For midsized teams enhancing omnichannel customer service with advanced features.
- Call Conferencing (up to 3 participants)
- Request Callback
- Call Recording and Storage (12 mos)
- No-Code Flow Builder
- Queue and Skill-Based IVR routing
- Custom Chat Widget with Automated Responses
- Queues (30 total)
- Custom Agent Statuses and Call Dispositions
- Advanced Reporting
- Enhanced Support
Frequently Asked Questions
As a customer service platform, Contacto's omnichannel features and capabilities are primarily designed for inbound customer communication. Outbound communication via a workflow or agent action is also simple in Contacto. Bulk outbound calling and messaging is best performed utilizing Plivo's API platform.
Yes. We offer number porting in the US, Canada, UK, and Australia, enabling a seamless transition from your current provider.
We strive to be transparent in all of our pricing. Voice, SMS/MMS, and WhatsApp usage fees vary by country, and messaging surcharges vary by carrier. A complete list of usage rates and surcharge fees can be found on our Rates and Fees page.
We accept all major credit cards. Subscription fees will be charged at the beginning of your contract term. Usage fees and carrier surcharges are deducted from your account balance as incurred.
No. Our Professional and Business plans allow for any number of users. Our Enterprise plan is designed for larger teams and has a 50 user minimum requirement.
Yes. All Contacto plans include 24/5 email support at no additional cost. Chat and phone support are available at an additional cost.